How Does Account Deletion Work in PIRIL Campus?
Account deletion is available in the Android and iOS app. Check your subscription in the store where you purchased it before deleting your account. Deleting the account does not cancel store billing.
Email: [email protected]If you cannot access the app, send an account deletion request to the email address above. You do not need to reinstall the app to submit a request.
Important Conditions
- When no paid subscription period is active, you can delete your account yourself in the Android or iOS app after confirming your identity.
- An active subscription does not prevent an immediate deletion request. Cancel renewal in Google Play or the App Store separately; otherwise billing may continue after account deletion.
- After deletion, sign-in and profile access stop. Your identity may need to be verified when processing a deletion request.
- Account, child profile and learning progress data are erased or anonymized under applicable law and the data retention policy. Records that must be kept by law, such as limited purchase and audit records, remain only for their required retention period.
How to Submit a Request
- In the Android or iOS app, open Settings and choose Delete my account.
- Check whether subscription renewal is active. If it is, open subscription management in the store where you purchased it, cancel renewal yourself, then return to the app to check the updated status.
- If renewal is off, confirm your identity and delete the account now or wait until the paid period ends. You can also request immediate deletion while renewal is active; deleting the account does not cancel store billing.
- If you cannot access the app or need help with deletion, email the address above.
Quick Copy — Message Template
Account deletion request Registered email: … Please tell me how to verify my identity securely.
For more information about privacy and data security, please see our Privacy Policy.